Shipping Policy

Last Updated: July 25, 2026

At Adi's Pet Boutique, we are committed to delivering your pet's favourite products safely and as quickly as possible. Please read our shipping policy below before placing your order.

Order Processing

• Orders are processed within 1–3 business days after payment is successfully received.

• Orders are processed Monday through Friday, excluding public holidays.

• Once your order has been shipped, you will receive a confirmation email with your tracking information.

Shipping Locations

We currently ship to:

• United States

• Canada

• United Kingdom

• Australia

• New Zealand

• Selected countries in Europe

If your country is unavailable during checkout, please contact our support team.

Estimated Delivery Time

Estimated delivery times vary depending on your location.

Destination	Estimated Delivery
United States	7–15 business days
Canada	8–16 business days
United Kingdom	7–14 business days
Australia	8–16 business days
Europe	8–18 business days

Please note that delivery estimates are not guaranteed and may be affected by customs clearance, weather conditions, peak seasons, or carrier delays.

Shipping Charges

Shipping charges are calculated at checkout based on your location and the products ordered.

We may offer Free Shipping on selected products or promotional campaigns.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email. Tracking information may take 24–72 hours to become active.

Multiple Packages

If your order contains multiple products, they may be shipped separately from different warehouses. You may receive multiple tracking numbers.

Customs & Import Duties

International customers may be responsible for customs duties, taxes, or import fees charged by their local authorities. These charges are the customer's responsibility.

Incorrect Shipping Address

Please ensure your shipping address is accurate before completing your purchase.

If you notice an error, contact us immediately. Once an order has been shipped, we may not be able to modify the delivery address.

Lost, Delayed, or Damaged Packages

If your package is significantly delayed, lost in transit, or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping or your order, please contact us through our Contact Us page.

Our customer support team will respond as quickly as possible.